Privacy Policy

At Red Bridge Cafe, we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, make a booking, place an order, or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

Personal Information

  • Name

  • Email address

  • Phone number

Booking & Order Information

  • Reservation details

  • Order preferences

  • Dietary requirements or allergy information

  • Event or catering enquiries

  • Feedback or customer service requests

Website Usage Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Website activity and usage data

  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and booking requests

  • Process reservations, orders, and catering enquiries

  • Provide customer support

  • Improve our website, services, and customer experience

  • Send updates, promotions, or marketing communications (where permitted)

  • Maintain safety and accommodate dietary or accessibility requirements

  • Comply with legal and regulatory obligations

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option in our emails.

3. Disclosure of Personal Information

We do not sell your personal information.

We may disclose your information to:

  • Service providers who assist us with website hosting, bookings, payments, marketing, or IT support

  • Professional advisers or contractors where necessary

  • Government authorities or regulators where required by law

Any third parties we work with are expected to handle your information securely and in accordance with applicable privacy laws.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we take appropriate precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Access and Correction

Under Australian privacy law, you may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.

To make a request, please contact us using the details provided below.

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand website traffic.

You can manage or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites.

8. Children’s Privacy

Our services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices or legal obligations. The most current version will always be available on our website.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Red Bridge Cafe

Email: info@theredbridge.com.au
Address: 37 Macquarie Street Windsor, NSW 2756, Australia